FREE HANDS | January, 2023 Each month you can find in our newsletter “The European” a section dedicated to the white card of the month. A look back at the speeches of these communication professionals who share with us the way in which their professions have been reinvented in recent months … Pierre GARRIGUES For 47% of customers in the World, Customer Service means Confrontation* Why so confrontational? The industrialization of customer service is to blame. To reverse the trend, we have to put people back at the heart of customer service. When we say people, we say customers. They…

FREE HANDS | November, 2022 Each month you can find in our newsletter “The European” a section dedicated to the white card of the month. A look back at the speeches of these communication professionals who share with us the way in which their professions have been reinvented in recent months … PHILONOMIST Creating a culture of reflection within the organisation. The world of work has been through profound changes over the last three years, which have dramatically changed the way we view our working environment. We are witnessing the end of one world and the birth of a new…

FREE HANDS | October, 2022 Each month you can find in our newsletter “The European” a section dedicated to the white card of the month. A look back at the speeches of these communication professionals who share with us the way in which their professions have been reinvented in recent months … DISCOVERY REPLY The complete Customer Experience: DAM, PIM, CMS  Do you want to organise your product information, including documents and assets (images, videos and multimedia content) from a single evolved and intelligent system?    Flexibly manage changes to brand information and resources, publishing them without any errors and much…

FREE HANDS | September, 2022 Each month you can find in our newsletter “The European” a section dedicated to the white card of the month. A look back at the speeches of these communication professionals who share with us the way in which their professions have been reinvented in recent months … EXPLORE MEDIA If you have never opened Tiktok, read this Do you remember what you thought of the platform when Facebook arrived in 2008? “What a great digital YearBook “.  What remains of this planetary photo album? Not much as the platform has evolved to become a giant video…