FREE HANDS | February, 2022

Each month you can find in our newsletter “The European” a section dedicated to the white card of the week.

A look back at the speeches of these communication professionals who share with us the way in which their professions have been reinvented in recent months … France

Empathy is the key to great Customer Service.

Customer Service is always about the customer. The amount of customer service technology your company uses, or the level of automation should never be an excuse to lose human touch.

Empathy is at the core of human touch. When customers report an issue, they expect agents to be understanding and to respond to their basic emotional needs. While empathy is a soft skill, it can have a big impact on customer satisfaction, build loyalty and make cross-selling easier.

A human touch in customer service is a great strength to differentiate your company from its competitors. With so many similar products and services to choose from, customers pay special attention to the quality of the service and seek brands that will see them as a person and not just another ticket number. Discover six tips for an empathic customer service.



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